I have read that Serve is using the same customer service as Bluebird.
English as a third language they cannot understand a word you are saying.
You may as well throw your money out the window as deposit it on Serve if this is the case.
They are reading from a script. They repeat themselves endlessly. At some point you may think they understand why you are calling and then from right field they will start to ask you how can they help you. It’s like an endless loop.
My advice – order a card and deposit a small amount of money on it. Try calling customer service to ask them a simple question and see if you feel comfortable having them in charge of your finances.
