Pew Charitable Trusts standard for disclosure has been adopted by Chase for their Liquid product.
https://www.chase.com/debit-reloadable-cards/liquid-prepaid-card
http://goo.gl/DZ7eV8
Chase Adopts Pew's New Model Disclosure for Chase Liquid
New disclosure will ensure our customers can plainly see how Chase Liquid® works
NEW YORK, N.Y., – February 26, 2014 – Chase today unveiled a new simple and clear disclosure form for its Chase Liquid® prepaid card. Chase is the first prepaid provider to adopt a new model disclosure box released today by the Pew Charitable Trusts. The new disclosure form allows customers to plainly see a description of fees and when deposits are available in a simple, easy to read format.
“Our customers appreciate that we use clear language when we describe how our products work,” said Barry Sommers, CEO of Chase Consumer Bank. “Chase Liquid was built on the premise of being simple and easy to understand, so the Pew disclosure form is perfectly aligned with this product.”
Wednesday, February 26, 2014
Tuesday, February 25, 2014
Using American Express Serve Card
I made 2 ATM transactions and used the card three times yesterday - no issues.
Later this week I'll make a deposit at a CVS or 7-Eleven maybe both to try that out.
So far so good. Makes me wonder if the complaints other than customer service not speaking great English may be overblown. Amex may also have taken some steps to eliminate or minimize customer service issues. We'll see as till I get my new GoBank card I will continue to experiment with Serve and report results.
Later this week I'll make a deposit at a CVS or 7-Eleven maybe both to try that out.
So far so good. Makes me wonder if the complaints other than customer service not speaking great English may be overblown. Amex may also have taken some steps to eliminate or minimize customer service issues. We'll see as till I get my new GoBank card I will continue to experiment with Serve and report results.
Monday, February 24, 2014
Serve ACH 5 Business Days
Just got credited for my ACH to Serve from GoBank. 5 business days just as expected.
They were able to tell me a couple of days in advance when it would be credited.
They were able to tell me a couple of days in advance when it would be credited.
Saturday, February 22, 2014
American Express Serve
I have read horror stories all over the web for the Amex Serve card though not as severe as their BlueBird card.
I'll be able to weigh in on that personally over the next week as I will start using the card on Monday the 24th.
From my last post you'd know I lost my GoBank card - I've been very happy with GoBank but its a minimum 2 weeks to send out another card - so I ACH's the funds to Serve last Monday. Monday though was a Banking holiday President's Day so the money won't show up till this Monday. If I had used my head I would have made the transaction via the GoBank debit card before I reported it lost. Then the transfer would have been instant I believe.
So I called Serve customer service and the rep who spoke pretty good English checked and said the money will post Monday.
A list of things you shouldn't do with Serve
1 - Do not use someone else's debit or credit card - even your husband, wife, parents, child etc to put money into the account. The name on the card must match the account name exactly.
2 - Do not use the remote check deposit feature (on any prepaid account) because it's highly possible that the funds will be held for much longer than you wish. Cash the check at Walmart for $3 - it's safe and quick.
3 - Do not use the card at a gas pump. Pull cash out for gas or buy gas gift cards. If you use it at the pump there will be a hold placed on the card.
4 - Sub Accounts are just asking for trouble.
5 - DO NOT CALL customer service unless you feel an absolute need to. I probably shouldn't have called myself about the ACH. Calling them invites some type of change to be made or a misunderstanding.
I'll be able to weigh in on that personally over the next week as I will start using the card on Monday the 24th.
From my last post you'd know I lost my GoBank card - I've been very happy with GoBank but its a minimum 2 weeks to send out another card - so I ACH's the funds to Serve last Monday. Monday though was a Banking holiday President's Day so the money won't show up till this Monday. If I had used my head I would have made the transaction via the GoBank debit card before I reported it lost. Then the transfer would have been instant I believe.
So I called Serve customer service and the rep who spoke pretty good English checked and said the money will post Monday.
A list of things you shouldn't do with Serve
1 - Do not use someone else's debit or credit card - even your husband, wife, parents, child etc to put money into the account. The name on the card must match the account name exactly.
2 - Do not use the remote check deposit feature (on any prepaid account) because it's highly possible that the funds will be held for much longer than you wish. Cash the check at Walmart for $3 - it's safe and quick.
3 - Do not use the card at a gas pump. Pull cash out for gas or buy gas gift cards. If you use it at the pump there will be a hold placed on the card.
4 - Sub Accounts are just asking for trouble.
5 - DO NOT CALL customer service unless you feel an absolute need to. I probably shouldn't have called myself about the ACH. Calling them invites some type of change to be made or a misunderstanding.
PNC SmartAccess Card
Great card if you are within their branch area.
Free cash deposits at any branch or PNC DepositEasy ATMs. Withdraw your money for free at over 7,300 PNC ATMs. Out of the area? Use VisaReadylink at any 7-Eleven.
$5 a month fee and virtually everything else fee free. You can walk into a branch and cash a check drawn on PNC for free.
Thursday, February 20, 2014
Lost or Stolen Card
What do you do if you lose or have your card stolen?
I recently lost my GoBank card. At that point I should have used the debit card number to move my funds to Serve at no cost and instantly. Serve allows loading via debit card.
However I reported the card lost first which severely limits your options since the card number is no good. It's 2 weeks or more for a replacement card. That's a long time to go without your money.
Checking to see if an expedited card replacement is an option is something you should do with an account that is really on the card with no physical presence anywhere.
There is no option to expedite shipping of a new card with GoBank.
You will have to move your direct deposit or cancel it right away.
I set up ACH transfer between Serve and GoBank and requested my balance be moved. The funds were taken from GoBank on the 18th and still sit as 'processing' with Serve now 2 days later.
I recently lost my GoBank card. At that point I should have used the debit card number to move my funds to Serve at no cost and instantly. Serve allows loading via debit card.
However I reported the card lost first which severely limits your options since the card number is no good. It's 2 weeks or more for a replacement card. That's a long time to go without your money.
Checking to see if an expedited card replacement is an option is something you should do with an account that is really on the card with no physical presence anywhere.
There is no option to expedite shipping of a new card with GoBank.
You will have to move your direct deposit or cancel it right away.
I set up ACH transfer between Serve and GoBank and requested my balance be moved. The funds were taken from GoBank on the 18th and still sit as 'processing' with Serve now 2 days later.
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